Return & Refund

At Silvenca, we strive to ensure our customers are completely satisfied with their purchases. If, for any reason, you are not happy with your order, we offer a hassle-free 15-day return policy.

1. Eligibility for Returns

• Items must be returned within 15 days of receipt.
• Products must be in their original condition, unworn, and in the original packaging.
• Proof of purchase (such as the order number or invoice) is required for processing any return.
• Custom or personalized items cannot be returned unless they are damaged or defective upon arrival.

2. Return Process

• To initiate a return, please contact us at info@silvenca.com or call 9057176663 with your order details.
• Once your return is approved, you will receive instructions on how to ship the item back to us.
• Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

3. Refunds

• Upon receiving and inspecting the returned item, we will process your refund within 7 business days.
• Refunds will be credited to the original payment method used for the purchase.
• Shipping charges are non-refundable unless the return is due to a mistake on our part (such as sending the wrong or damaged product).

4. Exchanges

• We currently do not offer direct exchanges. If you would like to exchange an item, please return it for a refund and place a new order for the desired item.

5. Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us within 48 hours of receiving your order. We will arrange for a replacement or full refund, including return shipping costs.

For further assistance or questions, feel free to contact us at info@silvenca.com or call us at 9057176663.